Store Policies

Returns/Replacement Policy:

Here at TubeTape.com, our goal is to provide our customers with complete satisfaction. If for any reason you are unhappy with a purchase, you can return it to us within 14 days after the receipt of your purchase. The returned product must be in new condition.  Returns with obvious signs of use, will not be accepted.  Shipping charges are not refundable.  A 15% restocking fee will apply to all non-defective/non-damaged returns.  You may return the product for a refund, a store credit or an exchange.  If you are receiving a store credit or making an exchange, we will waive the restocking fee.  

Exchanges will be processed as two transactions.  A return of the item for a refund and an order will be placed for the new item.

We recommend inspecting your order thoroughly upon receipt. If an item is defective/damaged, if you have received the wrong product, or if an item is missing, you must notify us within seven days of receipt. We will then issue a return tag for the item and will send a replacement once the item is received and evaluated (if damaged/defective).

TubeTape.com warranties most items for one year after the date of purchase. Warranty does not cover normal use, wear and tear of products and their parts. Any warranty issues will be handled directly by TubeTape.com.

Light bulbs are not covered by any warranty. If you receive a bulb that is broken, you must notify us within seven days of receipt, and a replacement will be sent to you.

Any purchase of Chromakey Paint that has been opened is non-returnable and non-refundable.

To return an item, please email us at sales@tubetape.com M-F 6:00am - 5:00pm PST to obtain a return merchandise authorization number and instructions. Items must be returned in all original packaging and containers. All items should be returned with a tracking number, as TubeTape.com is not responsible for lost or damaged packages.  Returns received without an RMA number will be returned to the sender.  Returned product should be received in our warehouse within 14 days of receiving the RMA number.

Returns and refunds will be processed within 14 days.

If an order is refused, the return freight charge and/or customs duties and taxes will be deducted from the product refund.

Shipping Policy:

TubeTape.com reserves the right to substitute a shipping service if it results in upgraded shipping or faster service for our customers.

TubeTape.com will ship most orders within 24 hours of receipt of the order. Same day shipping will apply to any ground shipping orders placed before 12:00pm PST and on any express shipping orders placed by 2:00pm PST.

TubeTape.com is NOT responsible for any shipping delays as a result of the shipping company or customs clearing. This is considered out of our hands and we cannot be held liable, nor will any refunds be given for the failure of a shipping service. Additionally, TubeTape.com is NOT responsible for, nor will offer any refunds for any items stolen from homes/porches if there is proof of delivery from the shipping company.

International orders are shipped via the United States Postal Service unless FedEx is chosen as an option. International orders that are less than $20.00 in value will be shipped via USPS First Class mail and no tracking is provided by the Postal Service. TubeTape.com is not responsible for any brokerage fees, duties/taxes associated with the receipt of packages being sent internationally. TubeTape.com also cannot give quotes on any duties/taxes to other countries. Once tracking shows that the package has successfully been handed off to the foreign postal service, we can no longer be responsible for delivery of your item.

Any item(s) ordered with overnight shipping on a Friday will be delivered on the following Monday, unless you call our offices and specifically request a Saturday delivery.

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