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TECHNICAL SUPPORT
TUBETAPE PRODUCTS
- - Screens
- - Lighting
- - Apparel
- - Digital Photo & Video Backgrounds
- - We support serial number issues for all FXhome products (If you have already registered your product with FXhome or have questions regarding how to use the software, please refer to the info below under FXhome Products)
For information regarding the assembly of TubeTape products, please visit our ASSEMBLY PAGE.
Please email us at support@tubetape.com
All emails are read & responded to by our staff Monday through Friday 8:00am – 5:00pm PST. If your support issue is urgent, you can call us at (866)485-7570.
VIDEO COPILOT
- - Action Essentials 2
- - Designer Sound FX
- - Proscores
For in-depth information on product usage, technical specifications, policies & support, please go to videocopilot.net/support
FXHOME PRODUCTS
Any questions regarding registration, usage and support after initial installation. If you are experiencing issues with a serial number related to an FXhome product, please refer to the info above under TubeTape Products.
- - Photokey 3
- - Photokey 3 Pro
- - Photokey 3 Plug-in
- - Composite Lab Pro
- - Vision Lab Pro
- - Effects Lab Pro
Self Help Options:
Support:
If none of these self-help options are suitable, then please Submit a Ticket
All tickets are responded to by a real live person within 24 hours M-F and with 72 hours Sa. & Su. Please note that FXhome is a UK based company, so perceived delays in response may be due to time difference.
FXhome does not offer phone support.
OTHER PRODUCTS
We are also proud resellers for Telestream, Adobe, Sony, Graphic Authority and many more. If you have questions regarding these products we would be happy to direct you to their most efficient support portals. For more information please email us at support@tubetape.com.
